FAQs

Frequently Asked Questions

When will my order be shipped and delivered?
Shipping timelines vary depending on the item and supplier. Many orders leave our warehouse the same business day, while others may take 1–2 days to process. Occasionally, unforeseen circumstances can lead to longer preparation times. Typically, you can expect delivery within 4–7 business days. If an item requires additional lead time, that information will be clearly shown on the product page. At Core Supply Pro, we are committed to providing some of the quickest processing and shipping in the industry, along with responsive, dedicated customer support.

Which payment methods are accepted?
We accept a variety of secure payment options, including major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as Apple Pay and Google Pay.

What is your policy on returns?
We proudly offer a 30-Day Money-Back Guarantee on all purchases. You can find full details about our return procedures by visiting our 30-Day Return Policy at the bottom of this page.

Can I cancel my order?
Yes—orders can be canceled for a full refund as long as they have not yet shipped. If you wish to cancel, please contact us immediately at support@coresupplypro.com. Once an order has been dispatched, our 30-Day Return Policy will apply instead.

What should I do if my order arrives damaged?
Inspect all packaging when your delivery arrives. If you notice any damage—even to the exterior box—please note it on the delivery slip before signing. If you can’t open the package right away but suspect possible damage, write “suspect damage” on the receipt. Should your order arrive with damage, take photos and email them to support@coresupplypro.com so we can arrange a replacement or compensation as quickly as possible.

How can I place an order?
To order online, select the item you’d like, click “Add To Cart,” and proceed through checkout by entering your shipping and billing details. If you’d prefer to order by phone, call us at (786) 733-1636. Once your order is submitted, you’ll receive an instant confirmation and we’ll begin processing right away.

How will I be notified when my order ships?
After placing your order, you’ll get an email confirming your purchase and verifying your payment and shipping information. Once your shipment leaves our facility, you’ll receive a follow-up email with tracking details. If any items are unexpectedly out of stock, we’ll contact you by email or phone within one business day. We strive to maintain accurate inventory, but high demand can sometimes lead to quick sellouts.

Will I receive an email confirmation of my order?
Yes—each order generates an automatic email confirmation sent to the email address you provided. We recommend keeping this confirmation for your records. Be sure your email is entered correctly so you don’t miss any updates.

Do you collect sales tax?
Our business is based in Illinois. Orders shipped within Illinois are subject to sales tax. If your order is delivered elsewhere, no sales tax will be charged, potentially saving you a substantial amount compared to other suppliers.

Can I modify my order after placing it?
Absolutely. If you’d like to adjust your order before it ships, email us at support@coresupplypro.com to request the change. Any price differences will be refunded or billed accordingly. For the fastest help with order status or edits, email us or call (786) 733-1636.